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There's a special kind of hell... [Nov. 11th, 2009|09:31 am]
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... for sites that permanently lock your account out for "too many failed login attempts."

See, we have this mail software where the default administrative login is a pretty commonly known login name. Our password is really cryptic and long, but that doesn't matter because skript kiddies will hammer the site with all the logins, and then they get locked out after 5 failed attempts. Of course, it locks YOU out as well. Our software resets this count after a few minutes, though, so if you wait you can log in again after blocking the offending IP.

There's a vendor website I have to deal with that does not reset, however. It simply shuts the account down. And it hit ALL our login names. So now nobody can log in. And the "contact info" page only works if you are logged in. The "forgot your password?" tool doesn't work if you were locked out for too many failed attempts. So now we can't do any shipments until we find some way to get hold of these people. And find out account number because the old one doesn't work since the company got bought out last year.

God dammit >:[

Then, it gets worse. Once we found out who to call, and got transferred twice, it turns out the vendor uses the same login, and they can't log into our account because it's locked out with too many failed attempts. They ask for my account info, and of course, they don't have access to the old system anymore since the buyout in 2006, so our new account info is not saved anywhere here. And on top of that, we have an authorization pass phrase which has "expired" because nobody renewed it since it was first given in 2007 (and apparently needs to be renewed every 90 days, but they never alert you of this, you just have to remember).
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What do I do with all these business cards? [Nov. 7th, 2009|04:56 pm]
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I have been cleaning up my den, and in the process, condensing collections of objects I have accumulated throughout the years. One of the collections that have I have been noticing is that I sure have a lot of unused business cards from the various places I have worked for the least 20 years. Most of them are in lots of 500, and in most cases, I gave out maybe a few dozen, if that. Things I could "boast" about at social events at one time or another:

- I was a manager at Crown Books.
- I was assistant manager at Chesapeake Knife and Tool in two locations. One location has two lots because the first time they spelled my name wrong.
- I was a manager of Cargo Furniture in two locations.
- I held 5 titles "worthy of business cards" at AOL.
- I read tarot (when I used to do so at a Maryland cafe, that stint barely paid for the business cards).
- I am a published author. Bonus, these cards are also stickers!
- My freelance IT work (I still use these, but I got a new set when I started getting certs).

I think I have over 6000 cards to get rid of. Now I could just chuck 'em, but I am trying to think of a creative art project.
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I own a Satantic Bible [Sep. 3rd, 2009|10:46 pm]
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While browsing through my den, I came across an aged, but barely used copy of Anton LaVey's "Satanic Bible." I have read it, but I hadn't opened the pages since probably 1991 or earlier. How I came across it is a rather odd tale.

I was managing the Crown Books Store #854 in Rose Hill, Alexandria. My boss, Tim, was a new Bohemian. He read Gunter Grass, Camus, Nietzsche, and other greats that frankly, bored me in high school despite the Goth friends of mine reading them. But I appreciated his company and savage wit. Tim was a tall guy with a deep voice, a large jaw, and a smile that crushed his face like some big, friendly giant. His loping frame wandered the book aisles of our store. One day, while we were pondering over why the bible section was so large for just three versions of the same book, he decided he wanted to expand the section to include all religions. Before this, most of the other books, like Siddhartha and even the Koran, were in the fiction section.

When the book reps came by, we asked for any new age or spiritual stuff they had. We got a lot of Buddhist stuff, some books on Witchcraft, works by Shakti Gawain, and among the titles were the Necrinomicon, the Satanic Bible, and the sequel, Satanic Rituals. And most of them st there, mixed in with the "White Genuine Leather KJV Bible (with Comments by Jesus in Red)" and works by CS Lewis. Despite the fact we were smack dab in the middle of soccer mom territory south of the Mason-Dixon Line, little was said by our patrons, unless you count the lack of alternate religious book sales as a silent testimony for unwanted literature.

Then, one day, our Avon book rep came by and asked if we wanted to buy some more of the "Satanic Bible." We laughed. He said we were out. Really? The five copies we had sitting there for months were gone. So we ordered 5 more. Within days of getting them, they were gone. So we ordered 10 more. They were gone in a month. Who was buying them? We were selling them at about a rate of 10-15 a month. But none of the cashoers remembered seeing a copy. We suspected foul play. Theft? Vandalism? These were Satanists, after all. Or militant Christians, perhaps? But none of the other stuff was gone.

One day, I was alone in the store, musing the ceiling tiles, when a strange man came to the counter with 5 copies. That was all he bought. The man looked to be about his mid 20s with a scar below his nose that told of a bad cleft palate operation. His eyes were dilated, and he stared at me with an intensity I could neither places as either purposeful or vacant. Despite his look, he seemed to have the normal grace for a human.

"Five copies?" I asked. I felt a little elated that the mystery buyer had been identified. I drank in his entire look: jean jacket, white tee-shirt, dungarees, and cowboy boots.

"Yeth," he said with a manner that suggested despite his looks and lisp, he was an articulate person with the grace and manner of a highly educated person.

"Why five...?" I asked.

"For pupilth..." he said.

"You have pupils?" I asked. I noticed how the stack of black books all fit together neatly as one symmetrical block.

"Yeth..." he answered with a weary tone. "Many thudenth. I teetth philothophy."

"Okay," I said. I told him the price. He paid cash. Then he was gone, leaving me in a wake that, had it been any other book, would have been as mundane and vanilla customer transaction as any other. For the rest of my time there, we always wondered about, "The Harelip Man," and what he actually taught.

I knew then, for some reason, I had to have a copy.

Sadly, after reading it, I found it boring and pissy. Like emo poetry mixed in with the writings of bad gaming supplements. I also have a copy of "Satanic Rituals" and "The Necronomicon," which I also consider fictional works.
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Feeling depressed and ghoulish [Aug. 25th, 2009|11:48 am]
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So, I did bills last night. Things are not good. Two part time jobs I have had (babysitting and dog sitting) have all but dried up. This means that we're single income with [info]takayla's unemployment trickling in up until December. She has only had one interview all summer, despite her applying to a lot of places (2-3 places a week).

Despite this, somehow my credit rating, which had been slumping to the high 600s, has now shot up to the mid 700s, which is "Excellent" on all credit scoring agencies. This is up from "Good" where it was for about a year. No, I can't use this to take out a loan. I already have a second mortgage, and I am not taking out a third. Cards are maxxed out (I don't have that many, anyway), and I only have enough savings to last us a month should I lose my job.

Last night, I went through a lot of my old journal entries from 2004-2005, trying to see how bad it could be. I could hate my job and have a boss who was totally mean. I was going through a lot of the private entries, describing projects and whatnot, and now I am nearly 5 years more educated, and FUCK AOL WAS MESSED UP. I mean, I knew it back then, but it was more of a "I don't know what's going on, but this doesn't feel right..." and now I am one of my throngs of commenter posts from back then going GET OUT!!! like a poltergeist in a bad "Are You Afraid of the Dark" episode. I had three big things that were working against me:

  1. I had 5 different bosses in 8 months. The last boss I had was a former friend, a supposedly devout Bible-literal Southern Baptist, going through a failing marriage which was mostly his fault due to his hypocrisy and abusive nature.
  2. Nothing was documented properly. No procedures, servers, or records. Mostly they weren't documented at all, and what little I did find was often out of date, written in a confusing manner, and 80% of anything was company proprietary, so it's not like I could Google an answer. It was always in someone's head who didn't have time to talk to me.
  3. In those last 8 months, I changed departments 4 times, and changed buildings 3 times. Not by choice, mind you, but someone high up wanted to regroup, rename, and move us all around. The constant "restructuring" meant that I never had any project from beginning to end. I either started a project and then lost it, or got a project from someone and then handed it off. I never really got to finish a project, since a lot of projects just were "put on hold" by some executive decision, only to be forgotten. Oh, and there were always layoffs during these moves.


I really don't know how anyone could have succeeded in that environment. One of the things that I learned from that point in my life is just how much stress can affect your health. It shattered my confidence in nearly everything. It didn't help that 2-3 mornings a week I was up at 4am for an install, then expected to go to work until 5pm. Then I'd be grilled about what may have gone wrong.

Still, I am really tired of worrying about money. Theoretically, Reiki will help with this, so I will try that angle.
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AOL Memories: Our father, who art on Line 3... [Aug. 15th, 2009|12:21 pm]
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One of my last jobs at AOL were "installs." These are where developers (who lived in California, mostly) would have a 2-hour windows to install new code for AOL applications (or post bugfixes) from 4am to 6am on weekdays, and 3am to 8am on weekends. Eastern. So I'd have guys from CA barely awake because it was 1am their time, many who didn't bother to go to sleep, and us East coast folks who had to get up at 3:30am in our jammies.

AOL bought me a very nice wireless Plantronics headset for my home for such calls. The skinny kind stock brokers and Hollywood agents wear. The tip glows an ominous pulsing red, and the sound quality is superb. I could clip it to my pants waistband and wander around my house during the calls. I still have it, as a matter of fact.

My only job was to push their new code to hundreds of servers, allow them limited access to tools, test metrics, and back out of the install because more than half the time, it was a dismal failure. Failures ran from "nothing happened," which was a majority of the case, to "brought AOL service down," which luckily never happened to me personally. The worst that happened to me was when a new build disabled parental tools (as in, block kid's access to certain sites) for a few weeks, and nobody noticed.

A majority of the call was people logging in, a call for "is everyone here?", followed by a point where we decided to go ahead with the push, I did my thing, then a long period of silence, then tests, then debates of the results of the tests, then long pauses, then decisions on whether to back out. There was 2-3 hours of call with only about 20-40 minutes of actual activity for everyone, and for myself, about 5 minutes of actual work.

After a while, the repetition of various developers and I got to know one another. We started to make jokes to pass the time. One of the developers used to play his TV on in the background, which at 2am, was full of informercials. One of them was Time Life selling some CD set of Christian songs, and one of the songs they played over and over was Awesome God, which would only play the title "Our Gaaaaaaad, is an Awesome God..."

We started to make our own lyrics.

At some point, someone drew in a Dana Carvey reference, and it became:

Our God is an awesome God
He's neaaaaat.... and has big feet


It became this combination of lyrics that made no sense to anyone outside our little call group.

When shows up with cheese
He ain't just givin' us the chips

There is thunder in His sneezes
And and wipes it on His fist

Well, the Lord hear me choking
And gave me a Heimlich maneuver
It wasn't for no reason that I coughed up blood
He healed my blender, my fridge and my Hoover
Wow our God is an awesome God

REFRAIN
Our God(our God) is an awesome God
He's neat... and has big feet
He's not impacted by his wisdom teeth
our God is an awesome God


Sometimes the calls had to stop, and we had to continue a "postmortem" call later in the day when more East Coast folks (notably marketing) were awake. Sadly, one day, on one such call, we were all really bored because we were waiting for someone to show up. Recalling some of our past silliness, I sang this aloud when my boss (uber-religious) was behind me (I didn't know), which caused him to smack me across the back of my head and correct the lyrics. That shut everyone up on the conference call. Then he demanded to know who I was talking to. I gave him a list. He didn't believe me, and walked away.

"Wow..." said one of the developers after a long pause. "I heard Virginia was still in the south, but I had no idea people really got into that shit at AOL."

No, just my boss. I never told them who it was (I think I told them it was a mail guy), and I think to this day my boss thinks I called random friends and made fun of god on the phone.
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My letter to Yahoo [Jul. 20th, 2009|09:19 am]
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> What did you like LEAST about your Yahoo! Postmaster
> Customer Care experience?


It was very easy to tell the rep was "keyword scraping" our e-mail. We ARE an ISP, we knew you were rejecting connections, WE KNEW WHY, we sent you proof, and we wanted to a resolution beneficial to both sides, or a time frame to the resolution since your FAQ did not cover this.

Instead, we got a link to FAQ (which we already mailed YOU to show we read it), and a generic notice to contact my ISP, despite the fact we said we were an ISP. It is apparent that your e-mail tech support handlers are on a quota system when they have to answer so many mails in an hour, and when someone (probably who knows very little English) sees the word "mail" and "rejecting" and "426," they cheerfully just send a generic form response back. They never answered the followup, because, obviously, you were rejecting our mail. After a few days, the problem "fixed itself." We advised our several thousand customers not to use Yahoo, but set up an account on Gmail, Hotmail, and so on. Kind of a bad thing to tell customers, but we did tell them that "free service" means "no tech support." I think we only opened the ticket as a gesture of good will for them, like putting a prayer in the cracks of the Wailing Wall in Jerusalem. You really don't expect a response from God, but it makes you feel better because you did *something*.

I know no one is reading this (or possibly even understands it), I am typing it, again, to make me feel better. We also posted your reply in the office kitchen to show our people why our tech support is far better. It has given many people a great source of humor on an otherwise drab Friday.


> What improvements, if any, would you like Yahoo! Postmaster
> Customer Care to make?


I wouldn't know where to start. I don't even think you'll read this far, and I have better stuff to do.
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The people that run my network [Feb. 24th, 2009|03:21 pm]
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The people who run the network here love firewalls. They love them. They especially love firewalls that are Cisco firewalls. They have them everywhere. I have two on my desktop connection as we speak. Like little green bricks, they multiply at night, I think. One of the main reasons is the hippie-loving network guru and his crew-cut pal who love to program them. I think they would program firewalls even if we didn't pay them. They love them THAT much.

The head of our network, whom we'll call "Derek," is like a 6-foot-4-inch mutant who towers over everyone, toting FreeBSD wisdom like an unbridled fire of dragon-esque zealotry. He drives one of those VW mini-vans with bathtub flowers stuck over the rust spots. When I came here, I saw him abusing the former network minions of his with some of the most back-handed, passive aggressive comments imaginable, like:

"This is the work of a fool. You're not a fool... are you?"

He went through like... 4 admins and 3 networking guys before he found his current minion, a guy we'll call "Bard." Bard is one of those rabid gun nuts with American flags all over his desk. Clean shaven with a crew-cut, Bard often just starts spouting "America: Love it or Leave it." He thinks the Colbert Report is not a farce, and "Team America" was a documentary (shh, he doesn't know they were puppets).

Derek and Bard seem like an unlikely couple. But Derek's mean streak stems from a sense of loss coming of age during the disco era. In fact, while Derek shows a good face with his small round blue spectacles and hemp headband, behind those bloodshot eyes rages the fevered mind of someone with far too many father abandonment issues. He's one of those people who actually gets meaner and more violent on pot. Bard, on the other hand, is just plain mean. He once kicked a puppy just for snoring too loud. Remember "Chet" from "Weird Science?" Yeah, like that guy.

"So yeah, yeah, Punkie, we get it. They are right bastards. How are they as network admins?"

I'd tell you if I knew. What little I can gather from the cryptic maze of VPNs, SSL certs, and heavily segmented VLANs (and we're talking hundreds of /30 subnets)... I have peered into the abyss of a pair of incredible control freaks. Let me tell you what I have to do just to post this damn entry:

First off, they made DHCP a TCP-only protocol. I don't know why, they just did. Something about not allowing any UDP on their network (or, in their words, "UDP is for fags!"). This makes it impossible to get an IP at boot time, so I have to create an OSDN socket, bind it to localhost, take a "borrowed IP" and connect to the IP database. If someone else is borrowing this IP, I'll get rejected, so often I have to do this several times. Once I connect, an encypted 2048 byte key exchange goes back and forth for a few minutes between my local database and the remote one. This will assign me another IP which will work for about 35 minutes (less if Derek is running his Counterstrike LAN game), and also populates my host file with the latest entries (no DNS, "UDP is for fags," remember?). Then I have to do an ssh -x to connect my nxmachine client to an xorg session on a Sun sever running OpenSolaris that acts as a gateway to "Middle Earth," a network segmented backbone where everything has been named for "Lord of the Rings." Then I VNC from that box to a Windows NT 4.0 box, and rdesktop via 9600 baud modem ("compression is for fags" as well) to "an outer gateway" to a VMWare system where I can use elinks to open a browser to the Internet on an HP9000, assuming the line is not busy. Sometimes I lose my "DHCP lease," and have to start all over.

Derek has a cruel streak that is legendary. Apart from his normal sharp sarcasm and ego-scraping patronization, Derek gives other employees impossible tasks "based on the thing they said that angered me." When someone joked, "Derek can't net hack out of a wet paper sack," Derek actually forced the employee to hack a wet paper bag connected to a Linksys router via a 10baseT cable. The employee, of course, failed ("UDP is for fags," remember?). Derek beat him mercilessly with a cat-o-nine tails fashioned from broken fiber cable and aluminum shards from split conduit pipe. That employee would have been 29 last week, according to his lamenting two children, still locked in our networking cage until his widow pays Derek a bill for the fiber cable.
___
Disclaimer: I may have made all this up to irritate the guy who snoops our network. "Don't have time to monitor what our employees do," my ass...
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Tales from the Interview: Gern from FidoNet [Feb. 23rd, 2009|04:30 pm]
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Back in the BBS days, I was on some BBS that was connected to a POD, like FidoNet or something. The one BBS had a setting for "Real name" vs. "Online handle." For most PODs, it was apropos to have your real name listed, but the sysop of this BBS didn't have the bit flipped, so my online handle, "Punk Walrus," was sent when I asked a question about fixing my lawn to not look like a wasteland from "Star Trek."

The guy in charge of the various sections of this POD responded back with an angry letter not addressing my question, but slamming my name and how dare I post under "Punk Walrus." I apologized, saying I was not in charge of that, but my apology just made him angrier. His anger was beyond anything reasonable, and in the end both of us were fighting back and forth in a flame war under what was the form of private e-mail at the time. I forgot his name, so for the purposes of this tale, I will call him "Gern Blanston." he was from New Jersey.

Gern eventually complained to the sysop of this board about my behavior, but the sysop explained to him that it as an error on his end, and apologized to both of us. Gern demanded I be booted from this BBS or he'd cut his feed. So, in the interests of "whatever," I just quit. I was on other BBSs, and didn't care very much. But how much of an asshole this guy was really got to me for a while.

Fast forward about 8 years. I am working at AOL, and interviewing people for a NOC position. When guess whose resume crosses my desk? At first, I didn't recognize the name. But what caught my eye was the fact he listed the POD and WWIV programming on his resume. "Old school BBS nerd, eh? I'll just have a look see... wait a minute... IT'S HIM!!! Gern!"

Keep in mind, I had never met the guy. I certainly didn't want to hire him, but I felt, hey... why not bring him in? I had a sick sense of curiosity. Maybe I would go, "remember... ME?? AHAHAHAA!!!" I told the other interviewers despite his rather ratty resume, I had to meet him. I wondered if he fit the Joe Pesci stereotype I had in my head about him.

He did not.

In fact, he did so poorly with the other interviewers, I had to convince them not to send him home until I was done with him. They said he was not very qualified at all. The biggest "WTF" with this guy was the fact when he interviewed with one manager, he started eating donuts out of a box the manager had on the table. He didn't ask, just flipped open the box and started to eat them. After the second donut, the manager said, "I was saving those for a meeting later." Gern did not apologize, just closed the box and acted like nothing had happened.

When Gern came to my office, I was a little shocked... somehow... that he was a nerd stereotype. He was not short, nor did he have wavy hair or an Italian horn around his neck. He did not wear a jogging suit and speak in a Jersey accent. He was rather tall, overweight, with large rimmed glasses that hung on his balding head. He had a thick circle of hair around his mouth that had a few donut crumbs on them. I almost laughed when I saw that because of the gosspiy audacity expressed by the manager who said, "He ATE my team's DONUTS!" only minutes earlier. Gern wore a yellow short sleeved dress shirt with a blue graph paper pattern, a solid brown tie, and light brown slacks that didn't go all the way down to his shoes. While he was probably thinner than I was, his ill-fitting pants looked like they were about to burst across his belly button. He looked to be in his late 40s, and if someone told me he still lived with his mother, it wouldn't have surprised me.

I almost giggled during the interview at several points. He was unsurprisingly a little arrogant, but clicked with me when I brought up his BBS days. It was evident that he hadn't been brought up on computer skills since then, and even though he had SOME modern skills, he magnified HEAVILY how much of a BBS guru he was. I suspected he was relieved to get questions he knew after a lot of questions about the Internet from the other interviewers which he probably could not answer. At one point, I said that part of this job required interaction with customers. "Did you have any events from your past where you interacted with people?"

He bubbled with events from his POD days. Maybe he made them up, maybe he didn't. But the tone in his voice suggested he was a very generous man, sharing his wisdom with those underlings who nursed under his teats. If it had been anyone else, I would have been rather shocked, but I completely expected it from him. Finally, I asked, "Can you tell me of any time you might have had a conflict with a sysop of another BBS and how that was resolved?"

He shrugged, "I never got into any conflict with anybody worth remembering."

I almost asked him if he had heard of Punk Walrus, or a Punk Walrus, but I didn't. I just thanked him for his time.

Yes, it did occur to me to tell him, "I AM THE GREAT PUNK WALRUS AND YOU ANGERED ME IN 1992!!!" with a thunderclap or some dramatic organ music and a lowering of a chandelier. But that seemed rather... I couldn't put a mature spin on it, and so I said nothing and showed him where to go to return his visitor's badge.

I guess maybe I felt sorry for him. A little. I'll tell you one thing, it's experiences like these that teach me not to burn bridges or be mean to anyone.
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Office junk [Feb. 19th, 2009|12:21 pm]
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So, many years ago, I had an office at AOL. I knew it was special when I had it, and I never took it for granted. At first, I shared it with [info]stodgycat, but his work had him up in the wardialing lab so much, I pretty much had the office to myself. Then I got another office that was for a single person. I liked that, too. So for about 4 years, I had an office of some kind where I was alone.

Then AOL moved me to a 2-person office with 4 people in it, because they were in the middle of a move. Then I got a pod that was really a 3-wall affair, and my back was at the end of a major hallway. So anyone in the building in that hallway could see my monitor, and all sounds of that hallway echoed and funneled into my pod. It was really hard to get work done, so I started wearing a pair of over-the-ear headphones to mixed success. Then I got another pod that was newly built, but again, was a 3-wall kind of thing with my back to the opening. It's not that I think people are reading my mail over my shoulder, it's just kind of... irritating to have my back to traffic.

When I knew I was being put back into a pod, I got this "Cube Door" from their online site. It came 2 for $30, and [info]stodgycat went halfsies on me to get one for his own office pod. Sadly, ever since then, I have been in 3-walled pods, which means there's nothing for the Cube Door to clip onto, so it still sits in my den, still in the bubble wrap it came shipped in back in 2004.

In addition to this, [info]principia_coh sent me this huge iMate monitor mirror which was exactly what I wanted, but work said no. Oh, monitor mirrors were allowed, just "not that big." This was for "security reasons," where I suspect "security" really was another word for "bullshit." AOL sold smaller mirrors called CHIMPs , which meant something like "Corner Hugging [something] Mirror [something]." They had the AOL logo on them and were sold in their gift shop, which was why "they were allowed." I still have it somewhere...

Where I work now, I don't even have 3 walls. I have one wall and one chest-high cubicle panel held up by friction. Until a few months ago, I had two walls held up by friction, but then I moved to a window so at least I can look out at lovely [cough] downtown Silver Spring. Sadly, I cannot use my iMate or CHIMP, because I have an LCD monitor with no ledge to stick it to. Plus, my back faces a sub-hallway, and not a real traffic prone area.

Maybe someday I'll get to use these things.
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When I worked at a book store... [Nov. 18th, 2008|03:55 pm]
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I am reading a book, a gift from my friend Neal, about working retail. I like the book, although as a former retail manager, I can see what the author's problem is and why he was so miserable. I have always had good customer response on average. My first retail job, I was working Crown Books in McLean. Good ol' #803. I recall the first day I worked there, I was told by an employee, "Remember, Grig: Customers are SCUM. They suck, they whine, and they are STUPID!"

"Wow," I recall thinking, "you must be terrible at your job." And I was right, he got canned after Christmas. It was that over-reaction of his that launched my determination and resolve to have a stronger and more positive attitude. Unlike everyone else, I never let customers bother me. I realized that 99% of the customers out there were nice and polite, and the 1% that weren't, I got even with by being even nicer because there's not a DAMN thing they can do about it. It was like a sick twisted sense of control. The meaner you got, the nicer I was. I got stronger in the face of adversity. It was like I won either way. And by being nice as much as I could, that other 99% started to form a positive loop that could last for hours. Like a combination of riding a wave and successfully growing a very rare and fragile orchid.

And this affected my whole outcome about the human race. I learned:

  • The world and its people don't owe you anything: respect, politeness, care, or friendship. You have to earn it.
  • Treating people like how you wish to be treated doesn't work out so much if you hate yourself.
  • Mean people are rare, it's why they stand out so much. Don't believe me? Count them one day in a ratio of non-mean customers. I'd be surprised if it's more than 1 in 10 unless you are mean first. Don't take them personally, it's part of the process to make you stronger. It's a test.
  • Customers are not part of the same mothership, so don't expect the lesson you teach one to affect anyone else. But the next customer is always a chance for a fresh start. You make a choice with each new face that comes up to you. Choose wisely.
  • A nice act will affect one person who will affect 2-3 people. A mean act will affect at least one person and those around them, who will piss off the next 10 people they see, and those people will piss off 4-5 people, who in turn will probably piss off another 2-3 people each. That's why it's easier to be mean, and why it's the chosen tool of cowards and the lazy. It's also why it's so weak, easily spread, and usually without any real value. Being nice is hard work with little short term rewards, but over time, makes you a hell of lot stronger and in control of your life.


That being said, I enjoy humor at the customer's expense just as much as anyone else. We had a huge work table in the back room of 803, where someone had written this skit in permanent marker:

Employee: May I help you?
Customer: NO I DON'T NEED YOUR HELP LEAVE ME ALONE!!!
Employee: Okay, sir.
Customer: [10 minutes later] I can't find anything due to your stupid shelving system!
Employee: I suggest you eat this, sir:
** BLAM **
** BLAM **
** BLAM **
** BLAM **
** BLAM **
** BLAM **
[pause for reload]
** BLAM **
** BLAM **
** BLAM **
** BLAM **
** BLAM **
** BLAM **

The "pause for reload" is what really made it funny for me. This ended up as a Prune Bran skit as well.

I hope all my friends who are still in retail remember to "pause for reload" this coming Black Friday.
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