Okay, COX has this problem with our PIN number. We don't have one. Well, we do, but they keep changing it back and forth. Why I need a PIN number to discuss an outage is beyond me, but they're just $7/hr drones, I know. Stick to the script. When we set up COX in 2000, they had no PIN. Then they made it mandatory, and we had PIN #1, which was a default for those who did not set one up, but then they wouldn't let us have a default, so I chose one, PIN #2. Then they sent us a letter that said our PIN had changed because we got phone service, and that's PIN #3. At some point, they asked takayla to choose a PIN and so that's PIN #4.
When I call, the PIN is one of those 4 numbers. It's a guess which PIN it is. Many times, they tell me all of those 4 numbers are wrong! A few times, they tell me I am not authorized to call because takayla's name is on the bill, and not me. Usually, I have to keep calling until I get someone who will let me complain about the service, irregardless of PIN or my name.
GOD, I hate them!